General terms and conditions

Article 1 Webshop

The webshop is registered at the Chamber of Commerce and
pays its statutory contribution to the tax authorities. On our website you can find our Chamber of Commerce number and VAT number. You will also find our contact details there.

Our webshop has an SLL certificate. This means that we meet all legal requirements with respect to the security of your personal data and payment information. We strive for continuous improvement of the security
of your data. In case of misuse by hackers, we will report
to the police.

We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask for your permission in advance.

Since June 5, 2012, our webshop is required to ask for your prior consent regarding cookies. You can read more about this in our Cookie Policy. We will also ask you to accept our Cookies. 

We are obliged to report any suspicion of abuse or fraud to the police.

The Webshop has taken out professional liability insurance, to cover itself against any unjustified liability that may be claimed by a customer.

We strive to provide you with an excellent service at all times.
service at all times. If you have any doubts about the purchase
of a product, our staff will be happy to assist you.

You can subscribe to our newsletter. You will then be informed of our offers every two weeks.

The webshop consists of products from various suppliers at home and abroad. Therefore we are not always in charge of things like price changes, the delivery process and the state of the product at delivery. If in doubt, please contact us at any times.

Article 2

Reflection period 2.1.
You have 14 days after the purchase of a particular
product. If you are dissatisfied with the purchase within this period
purchase, you can return the product to us, without having to pay
that you have to pay for the product yourself. You only pay the
shipping costs for returning the product in question.
product. If you have already made a payment, you will receive a
credit invoice and the amount paid by you will be refunded to your
account number.

Products returned to us must be in their original packaging and must be reported to us within 24 hours of delivery to ensure we can solve any problem. 

There are some products that cannot be returned to us.
can be returned to us. Products that cannot be returned to us
can be returned to us within 14 days. Always check with us before you
return it to us if this is possible.

Article 3
The agreement

The agreement between the webshop and the customer is final
when the customer has indicated to have agreed with the
the general conditions and he has authorized the
authorized the web shop to withdraw the money from his account, when
the customer has made a payment via iDEAL or Paypal, or
when an invoice has been sent to the customer afterwards. After
the cooling off period of 14 days has passed and the payment is
received by the web store, the customer has become the owner
of the product.

When making a purchase, the customer automatically agrees to our terms and conditions, delivery policy and return policy.

The agreement is created electronically, by filling in the required fields and agreeing to the general terms and conditions.

As a customer you are obliged to meet your payment obligation to the
Webshop to comply with your payment obligation. If you do not pay within the prescribed. If you do not pay within the prescribed period, you will receive a reminder from us. If after 14 days still not paid, then costs will be charged.
charged. If, after several reminders, you still have not
the debt still have not been paid, then we will hand over the collection to a collection agency.

After you have proceeded to purchase, you will receive a written
3.4. After you have proceeded to purchase, you will receive a written confirmation of your purchase from us by e mail. This contains
This will state the product you have bought, what it costs you and where you can go with any complaints and comments.

We are obliged to deliver the product or article to you within 30 days.
3.5. We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the
article within this period, then we will inform you in writing
notify you in writing. After the expiry of these 30 days you will receive from us the already paid purchase price purchase amount. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance
indicated in advance that a replacement article is also an option, then
we will supply you with a replacement product or item that
meets your wishes as much as possible. Of course you can indicate
indicate in advance that you do not want this.

The delivery of products abroad can take longer
than a delivery in the Netherlands.  The costs for shipping to a foreign address are
are visible to you when you purchase the product.
purchasing the product.

Article 4

The price

The prices mentioned on our webshop are always
VAT included. Our products are also always delivered free of charge. Only when the delivery takes place outside the continent we charge extra delivery costs.

When you authorize us to automatically debit an amount from your
account number, you are obliged to provide us with a correct account number.
Abuse or fraud will be punished and punished and reported to the authorities that have to be aware of it. In addition, a report will be made to the police.

The price stated with the product on the website may
change during your purchase.

You pay the amount that is visible with the product and which is
confirmed to you if you electronically agree to the purchase.
Therein, the purchase price is again stated.

If you purchase a product during a period in which no
action applies, you are also not eligible for a discount afterwards.

Article 5

Complaints and warranty

Complaints about the delivery must always reported to us by telephone within 24 hours. We will then contact the appropriate delivery concerning the delivery of the product. Of course our staff will do their utmost to deliver the product
undamaged at your home to deliver. However, we are dependent on the delivery services, so we are not always in charge of this process. Regardless, we always make sure to answer such questions.

Complaints can be reported via phone, email and social media. For complaints about the product, such as the quality and condition of the product, we always ask you to include photos of all sides. This should also be sent to us within 24 hours after delivery of the product.

Complaints about the product itself should be reported to us in writing, within 24 hours. These cannot be answered by us personally.
Please describe your complaint as specifically as possible.
We will explore the problem for you as soon as possible. 

Complaints are usually handled by us within 14 days.
The settlement of a complaint is always in writing or by telephone.  Afterwards you will receive a questionnaire from us with regard to the settlement of the complaint. We kindly ask you to fill it out and return it to us.

We want to provide you with excellent service at all times.

Every product that we deliver to you is covered by a warranty.
applicable. How long this guarantee lasts depends entirely
product and the supplier. On most products a guarantee of three year applies to most products. If this is not the case, you can read about it in the written confirmation that you get from us supplied with the product you purchased, and on the invoice that will be sent to you by e mail. 

If you discover a defect or fault in one of our products, please report this
within 48 hours after delivery to report to us. We always try to ensure that the warranty period is mentioned with the product.

When the product breaks down within the warranty period,
we will do our best with our supplier to send a new product. That
However, this does not apply when there is intentional or deliberate
damage. We also kindly request you to contact
your insurance company, if the damage
takes place after the warranty period. It may be possible to claim
on the contents insurance. For both situations applies that there
cannot be refunded without a receipt. After the expiry of the guarantee
After the expiry of the guarantee period, the new value will also
possible payment of a claim. There is then
paid out on the basis of current value. Our suppliers use a different
suppliers use a different guarantee period for each product.

If you agree with the Terms and Conditions
Webshop, we kindly ask you to check the box.
Without checking the box, no agreement can be established.
come about. Of course we hope that you enjoy your purchase!
with your purchase!
If you have any questions, please contact us.

Goalgetter Office & Lab

Koperslagerstraat 6, 3077MD, Rotterdam, Netherlands

Mon - Fri, 8:30am - 22:00 pm
Saturday, 8:30am - 22:00 pm
Sunday, 8:30am - 19:00 pm

Feel free to get in touch with us

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